Privacy Policy

Last updated: 15 September 2026

This privacy policy explains how We Are Elixir Studio Ltd, trading as House of Elixir, uses personal information when you visit house.weareelixir.co.uk, contact us, create an account or place an order.

Who we are

House of Elixir is part of We Are Elixir Studio Ltd. You can contact us about privacy at house@weareelixir.co.uk.

Information we collect

Depending on how you use the site, we may collect your name, email address, telephone number, billing and delivery address, account details, order details, correspondence, device and browser information, IP address, cookie information and information needed to process payments and fulfil orders.

Why we use your information

We use personal information to operate the website, process and fulfil orders, provide customer service, manage accounts, prevent fraud and misuse, comply with legal and accounting obligations, improve the store and, where you have chosen to receive it, send marketing.

Our lawful bases may include performing a contract with you, complying with legal obligations, our legitimate interests in operating and protecting the business, and consent where consent is required.

Who we share information with

We only share information where it is needed to run the store or meet legal obligations. This may include Hostinger for website hosting, Printful for product fulfilment and delivery, the payment provider shown at checkout, delivery partners, professional advisers and service providers that support the website or business.

When Printful fulfils an order, the information needed to produce and deliver that order may be sent to Printful and relevant delivery providers.

Cookies

The website uses cookies and similar technologies for functions such as baskets, checkout, account sessions, security and site performance. Where non-essential analytics or marketing cookies are used, they should only be used in line with applicable consent requirements. You can also control cookies through your browser settings.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including customer service, legal, tax, accounting, fraud prevention and dispute purposes.

International processing

Some service providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used as required by applicable data protection law.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, request data portability, withdraw consent and complain about how your information is used.

To exercise a privacy right, email house@weareelixir.co.uk. You can also complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will remain available on this page.